How to Order
New Customers
All new customers are required to complete a new customer application form, prior to your first order, to ensure we have accurate delivery and billing information. Your details will then be reviewed by our accounts department for authorisation, and forwarded to your dedicated customer service ‘Angel’ to arrange your first delivery. NB. This process usually takes between 1-2 business days. Please click on the ‘Register’ link to apply now.
How to order online
For an easy guide to ordering online visit our ‘Help’ page, where you’ll find guided video tutorials and a helpful list of frequently asked questions.
How to order over the phone
To order via phone our orders line on (02) 9565 1544 and place your order with one of our customer service "Angels" or, if our lines are closed or busy, on our 24 hour answer machine service.
When placing an order please be sure to provide us with the following important information:
- your name
- your business name
- your contact phone number
- your customer code (located on the top right corner of your invoice)
- the day on which you require your order
- and finally, your order!
- To avoid the risk of error and disappointment please be sure to speak clearly, and use the “exact” product names as stated on your invoice or price list. Please note that loud background noise, or
- poor mobile reception can result in disconnection, so if in doubt, please phone us back.
ORDERING & CLOSE OFF TIMES
Orders for ‘next day delivery’ must be received no later than 3:00pm* WEEKDAYS and 11:00am SUNDAYS. Orders for the following day will NOT be processed if placed after these deadlines.
* Temporary change to 3:00pm for Weekdays from Wednesday 9th Feb 2022
NB: Special ordering times will apply for PUBLIC HOLIDAYS so please check with us if you haven’t received written notification in your box during the week prior.
Minimum Orders
Due to the administration, delivery and packaging costs involved, the minimum daily order per delivery is $35 (net of GST) for regular weekly customers. A $100 minimum will apply to one off or irregular orders. Orders below those values may not be delivered or may be rounded up. All products that require ‘Temperature Controlled’ (TC) deliveries will be subject to a $20 minimum order.
This $20 will be incorporated into our current minimum of $35 and NOT on top of it. The delivery of these products in this way is not negotiable and is required to ensure that you receive high quality products in a safe, reliable and efficient manner.
